Terms & Conditions

Please read these Terms carefully before using the website.

By using the website, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the website.


Terms of Use

The website, found under the URLs www.pawshmere.com, is provided by Pawshmere LTD. References to “we”, “us” and “our” shall be deemed to be references to Pawshmere LTD. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this website is subject to the following Terms and Conditions. Online customers should also refer to the Terms of Purchase. Pawshmere LTD. may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.pawshmere.com website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.pawshmere.com or any materials or content in www.pawshmere.com or the structure, overall style and program code of www.pawshmere.com without our consent. If you wish to make a request for consent, please contact contact@pawshmre.com.


Privacy Policy

For our full privacy policy please see our privacy policy page.

You agree that e-mail can be used as a method of communicating with you.


Purchasing Terms

Prices and availability of goods are subject to change without notice. All prices include sales tax in the UK. A delivery charge will be added to your order value where appropriate, please refer to the Delivery Information page.

Your contract for purchases made through www.pawshmere.com is with Pawshmere LTD. and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You warrant that all details you provide to www.pawshmere.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.

Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and Pawshmere LTD until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.



All promotions and offers given to you by Pawshmere LTD are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Pawshmere LTD.



We accept online payment in a secure environment by credit or debit card. We currently accept MasterCard, Visa, American Express and Maestro as well as Apple Pay and Paypal.

All credit card details are encrypted to safeguard your details and no details are saved on any website, which is why the payment is processed immediately when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate.



For Details on Returns & Exchanges please see our returns and exchanges page.


Cancellation of an order

You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 5-10 working days.



For full delivery terms please see our Delivery information page

Sometimes items are offered for sale in advance of stock arriving and we give an anticipated dispatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.

If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.

Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.


Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect, then please contact us by email: contact@pawshmere.com and we will endeavour to correct the problem as quickly as possible.


Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.pawshmere.com. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.


Intellectual property

www.pawshmere.com its style and structure, and the materials and information on www.pawshmere.com are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.pawshmere.com assert their moral rights. www.pawshmere.com and Pawshmere LTD as well as our logo, are registered trade marks of Pawshmere LTD.


Our Liability

Since a substantial part of www.pawshmere.com is both free and available to all, it is a condition that your use of www.pawshmere.com at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.pawshmere.comn for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.pawshmere.com shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.



If you believe that your intellectual property or other rights are being infringed by the www.pawshmere.com or if you are dissatisfied with www.pawshmere.com  or any aspect of our service, in the first instance please contactwww.pawshmere.com or on contact@pawshmere.com


Date of Posting: January 2021. 

Publisher: Pawshmere LTD, 152 Coles Green Road, London, NW2 7HD, United Kingdom. 

Email: contact@pawshmere.com
Registered Address: 152 Coles Green Road, London, NW2 7HD, United Kingdom. 

Registration No: 13202694